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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
331 ratings and 218 comments received in the last 90 days.
18 September 2025
Very professional staff and sales Greg Hawkins looked after us in every capacity from start to finish kept us informed all the way.
18 September 2025
Outstanding service
18 September 2025
Was straightforward without any issues.
17 September 2025
Greg & Carl managed to source & supply a new vehicle on incredibly short notice whilst elevating the experience through being their genuine selves, keeping the process stress free, and answering all questions swiftly without fail.
16 September 2025
Excellent customer service from Mel and Sean. Appreciated their patience and reassurance, I've always driven a manual car, for the first time I have purchased an automatic car. Mel Dawson is a real asset to the BMW team at Newcastle.
14 September 2025
Extremely satisfied, best service I've had when purchasing a car.
09 September 2025
Alex was very welcoming and professional in all contact.
06 September 2025
Easy from start to delivery, kept up to date throughout the process
06 September 2025
Extremely satisfied. My car was written off in an accident. Both the body work centre and Sales were so helpful and supportive.Everyone concerned went the extra mile. The only active tourer with luxury seat in UK was source for me. Excellent!
05 September 2025
Alex Curtis conducted my sale and this is my first time meeting him, but I must say that he was very professional and knowledgeable about the models I was interested in and even took time out to bring a car to my home to test drive. Excellent service
04 September 2025
A straightforward experience from start to finish
02 September 2025
Fast, efficient, friendly
02 September 2025
As above. Nothing in asked for was an issue
23 August 2025
Completely satisfied no issues brilliant overall
22 August 2025
Clear and friendly advice with great personalised care from Emma and Carl in Newcastle
22 August 2025
Having had several cars from this branch I appreciate the amount of work and preparation Tom did ahead of time to ensure everything was ready for my arrival.
15 August 2025
Good handover of vehicles and everything was explained throughout. Emma (Embleton) worked hard to find the right deal for us that met our aspirations
13 August 2025
Look after like royalty enjoyed the whole experience.
02 August 2025
Excellent sales experience, with the outcome and car I wanted.
02 August 2025
Garage had an issue taxing cars so I had to wait over a week for delivery and as a consequence I had to sign finance documents a few times. Not major just a little frustrating, however garage very apologetic about it. No pain protect paperwork given
01 August 2025
The friendly staff made the whole experience special. Helpful, caring and patient, we couldn't have asked for more. We were kept well informed during the whole process, time and attention given was second to none.
31 July 2025
Straight forward not complications
14 July 2025
Extremely satisfied. The team at Lloyds BMW made the entire process seamless. Alex Curtis was especially helpful-clear, informative, and supportive without being pushy. The handover was smooth, and everything was well explained. Excellent experience.
12 July 2025
Always get looked after and make us feel like we are part of the Lloyds BMW family.
07 July 2025
Fantastic customer service from David.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased David looked after you so well, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 July 2025
From purchasing to handover the dealership representative (Tom Heslop ) with his extensive knowledge ensured our purchase was made to measure to our needs and aspirations.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful Five Star review. I am pleased Tom looked after you so well during the purchase of your new BMW, I know he will be delighted with his personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 July 2025
Excellent service and arrention
Response from Lloyd Newcastle Upon Tyne
Thank you for taking the time to share your Five Star feedback with us. I am pleased you received excellent service and attention during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 July 2025
The staff at Lloyd BMW Newcastle have always gone the extra mile to provide the product I was after
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five star review. I am delighted to hear the team went the extra mile to ensure you got exactly what you were looking for. We wish you many happy motoring miles and look forward to welcoming you back in the future. Regards, David Stuart - Head of Business
04 July 2025
Great service throughout the process all questions answered
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service the team provided you with as 10/10. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
03 July 2025
Everything was planned and prepared and the handover was smooth.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star 10/10 Review, it really is much appreciated. Regards, David Stuart - Head of Business
03 July 2025
It was very good but i did feel it was left to me to chase for updates on progress.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that you felt that you were having to chase for updates - I have shared your feedback with the team so we can improve this going forward. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
03 July 2025
Everyone was friendly, professional and made me feel at home
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating. I am delighted to hear you found the team friendly and professional and you were made to feel at home in our Centre. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
01 July 2025
Again no pressure sales and Alex and Craig sourced a car to my specification I wanted
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am so pleased the team were able to source a car to your exact specification. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
01 July 2025
It was proving difficult to actually get a car that fulfilled my specifications in the time frame but the sales exec I had was wonderful
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. It really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 September 2025
Average. It was an expensive service, so I as disappointed that you did not valet the car - others less expensive would have, and other dealerships have done so in the past.
18 September 2025
The only issue I had was the initial price given to me was almost double the quote from the previous garage. However the price was reduced.
17 September 2025
All the staff are super and very professional
17 September 2025
Timely.
17 September 2025
Everything was done with great professionalism.
15 September 2025
Since I was already on route to the branch I took the opportunity to visit and express the need for priority to be given to the outstanding matters of tyres, tracking and bonnet catch. (Continued below)
15 September 2025
Sorted out work to be done with lease company
15 September 2025
Very pleasant environment, although I try to keep my car as clean as possible, walking past a shiny new M2 makes me want to try harder !
15 September 2025
As before the service is very good
15 September 2025
Technicians omitted refilling engine oil BMW assist confirmed less than minimum oil level in engine Also screw left resting on engine
14 September 2025
Extremely helpful
14 September 2025
Never had any complaints
14 September 2025
I was happy with the service I got apart from the wait to pick my car up
12 September 2025
As stated in Q1
11 September 2025
I am very satisfied with the service at at Lloyd Newcastle. The staff are most helpful and my car service and MOT were carried out to my utmost satisfaction in the time frame agreed when booking my vehicle in at the service desk. Thanks for the valet
11 September 2025
To return a car that has been there for 3 days, had a service and paid over £500, and have 4 warnings on the car as soon as I switch it on is disappointing. The professionalism displayed was appalling. Nobody cared. And car returned in unsafe state
10 September 2025
As above
10 September 2025
Car got damaged during service but wasnt picked up until my car was empty of engine oil, they did repair the damage but somehow my car came back with extra things wrong with it than before, they did book me a taxi to and from work though.
09 September 2025
Booking in was easy, additional examination by bodyshop for accident on the way in for service was immediately organised (bodyshop super efficient). When collecting car, I was told the vehicle health check would be forwarded by email - it wasn't
09 September 2025
As above
09 September 2025
Professional staff
09 September 2025
There was a minor error on the paperwork, but this was quickly corrected.
09 September 2025
Service was great, everyone very polite and helpful.
09 September 2025
Staff were able to give me the time to discuss the issues i needed to resolve. The information was clear and easy to understand.
08 September 2025
Friendly people very professional
08 September 2025
All went well
06 September 2025
Carla and Dani went above and beyond to offer amazing customer service
06 September 2025
Easy to book, nice environment to sit in whilst waiting for car (complimentary refreshments is brilliant and a lovely touch). Good location, very helpful and friendly staff. Excellent service
02 September 2025
I'm confident that BMW are through, staff that I dealt with are amazing..
01 September 2025
Only saving grace was Anthony Day, but the attention to detail away from him has dropped significantly in comparison to the first two cars I have bought through Lloyd BMW.
31 August 2025
Brogan Mcnally was great . Kept me informed what was going on
31 August 2025
Car interior could have been cleaned better.
28 August 2025
Had booked in for a wheel alignment and Wheel balancing, Upon booking was told that balancing should be included with wheel alignment, at no extra charge. Having left the garage with a vibration through the car, i was informed that balancing wasn't
28 August 2025
Good
28 August 2025
All went well
28 August 2025
Lloyds staff are great but they are still not resolving issues to this date and have damaged my vehicle while it has been in for repair
28 August 2025
Friendly efficient and effective
27 August 2025
No issues very helpful
27 August 2025
People always very helpful and professional.
26 August 2025
Kept informed of progress of service and when it was ready
25 August 2025
See previous.
25 August 2025
I was told that the job was completed and arrived to find that it wasn't. On the plus side I was then given a courtesy car and when my car was ready it had been washed and valeted.
25 August 2025
excellent service
25 August 2025
Work completed on time
24 August 2025
Satisfied with the service
23 August 2025
Did what they said and on time
23 August 2025
Efficient and professional
23 August 2025
Very professional and efficient.
22 August 2025
We have been happy with your service in the past and would consider using Lloyd's when purchasing a vehicle in the future.
22 August 2025
The service staff handled everything very well. They checked ahead on upcoming services and saved me another visit by doing a brake fluid change while the car was in for its MOT
21 August 2025
First class service
21 August 2025
Very satisfied, first time visiting, everyone was polite, service with a smile and all my questions answered.
19 August 2025
Did everything required and got us back on the road within 3 hours.
19 August 2025
The MOT was done ahead of schedule, however on return we have an oil mark in the centre of the fabric passenger seat that was not there previously.
18 August 2025
Very disappointed with Lloyds Newcastle service centre.
18 August 2025
The process was fully explained and the work was completed within the expected timeframe
18 August 2025
Did everything said you would
18 August 2025
All the staff are extremely helpful and friendly, you absolutely could not fault them. Also very happy a driver was able to pick me up and take me back to the garage, thank you!
16 August 2025
Great credit to Sarah, couldn't do enough for me, nothing was a problem, a credit to the centre.
16 August 2025
Assured that all was ok with the vechile
16 August 2025
The colleague dealing with me was excellent. My only gripe was for the 3rd visit in a row they were unable to wash my car as I have frozen paintwork. Their excuse again was that they didn't have the correct solution. Not good for a premium product!
16 August 2025
Fast and efficient
14 August 2025
As above
14 August 2025
Great experience all round
13 August 2025
Had to go back to sort an issue but this came to a satisfactory solution
13 August 2025
The service department, especially Sarah were absolutely outstanding. The service was excellent and a new issue was identified and that was repaired as a priority. Nothing was too much and I was kept updated at all times. Thank you Sarah et all.
12 August 2025
Everything went really well Including pick up time and Text to say car was ready Car really well cleaned
12 August 2025
I always get a friendly, professional and warm welcome!
12 August 2025
Excellent service from start to finish, staff at the branch are excellent.
12 August 2025
Great service
11 August 2025
Everything from the booking to completion was handled efficiently
11 August 2025
Effient collection and fast service and return
11 August 2025
Customer service is a main priority at Lloyds BMW Newcastle. Always a pleasure to visit even with a big bill to pay.
10 August 2025
Great service. Friendly professional staff.
10 August 2025
Lovely staff, professional service, car cleaned inside and out as a courtesy.
10 August 2025
Appreciated phone call prior to service having checked in online.
10 August 2025
Very efficient
10 August 2025
Good professional service
09 August 2025
Our car was reasonably nicely valeted but they missed the boot which was still full of Beadnell sand
09 August 2025
The service experience was excellent but you lost a point as you no longer provide transportation. Why not offer a Lloyds transport option where customers can pay towards transport
09 August 2025
Could not be happier with the whole experience.
09 August 2025
Very friendly and knowledgeable
05 August 2025
Service work completeld quickly and staff kept me up to date.
04 August 2025
As above
04 August 2025
Service undertaken quickly and was telephoned as soon as the car was ready.
04 August 2025
Great service and easy process . Was not offered a courtesy car though which would have been useful
04 August 2025
Very good
03 August 2025
Totally satisfied.
02 August 2025
As above
01 August 2025
First class service and updated on service progress and received car back on time as stated
01 August 2025
Always kept updated on car progress
31 July 2025
car wash was little more than a quick jet down with dried water marks all over glass and body. Interior rubber mats had been washed however. Service itself appeared to have been carried out to good standard.
30 July 2025
nice showroom and service representative area
30 July 2025
I was kept fully informed of progress and car ready ahead of time.
30 July 2025
As above
29 July 2025
Staff are awesome. I'm just very disappointed I took a day off work to bring my car in and it didn't get sorted. Whoever analysed it last week was clearly wrong in their diagnosis.
29 July 2025
The staff were excellent and friendly
29 July 2025
Cheerful helpful staff. Fast reliable service.
29 July 2025
I was given a complimentary car wash with the service but the car was not cleaned up to the desired standards. I have the picture of the dust and dried leaves under the carpet . The door trim were still dirty. Would expect more thorough cleaning
28 July 2025
As always, the service staff were friendly and welcoming, the service was carried out efficiently while I waited (in comfort), and the car was nicely cleaned.
28 July 2025
On site service was excellent. Only complaint I have is that my car wasn't washed as requested.
28 July 2025
Great customer service
27 July 2025
Made it very easy to arrange booking with prompt delivery
27 July 2025
Issue was sorted quickly and efficiently.
26 July 2025
As above, also a lovely, clean dealership with polite staff, great to see a smile and a good morning from people.
26 July 2025
Brilliant service - collected the car as promised, comleted the work required quickly and returned it in a good,clean condition.
26 July 2025
Carla was absolutely superb in keeping me fully informed about progress to work being undertaken on my car. This was following an incident when parts were stolen from my vehicle and electrical relays damaged.
25 July 2025
Friendly staff who keep you fully informed
24 July 2025
So easy to arrange everything, very friendly staff and excellent service
24 July 2025
I phoned Lloyds back in March to book my service and m.o.t. for this July I also mentioned that I would also need a winter wheel tire replacing and I could include this to be done at the same time as the service and m.o.t. I also passed on the detail
24 July 2025
Customer service excellent, in fact all staff very helpful
24 July 2025
I've visited here many times before with my wife's car and mine and every time the service has been exceptional. The staff are knowledgeable and friendly. Makes dealing with them a pleasure
24 July 2025
Friendly helpful staff
24 July 2025
Very god service overall with only reason for not giving 5 stars being that the complimentary car clean seemed to miss the boot.
24 July 2025
No problem with the girls and guys on the service desks who are great but workshop is a different matter
24 July 2025
Simple tyre replacement - no dust cap on new tyre - not much but should have been there. Offer to wash and vacuum vehicle gratefully taken up. Not washed, nor vacuumed. Why offer if you cant do it? Disappointing.
23 July 2025
Amazing customer service
23 July 2025
Very polite and easy check in procedure
23 July 2025
Work completed on time.
21 July 2025
Level of service always first class.
20 July 2025
See previous input.
20 July 2025
Timely, efficient, courteous, knowledgeable. Did what was committed effectively
20 July 2025
Went out of way to sort car in timely manner
20 July 2025
I had a health check done and upon driving the car away I heard some unexpected noises from the car so im very unsure if the car was actually checked over as these noises are normal
19 July 2025
All went well although couldn't find vehicle on leaving, twice and had to get someone to find it and bring it ! Could have kicked myself for not checking 2nd time bit only a minor issue
19 July 2025
Again the staff and engineers very thorough and always pleasure to catch up with everyone.
19 July 2025
Was expected and service carried out whilst I waited
19 July 2025
Made appointment on phone spoke to a real person very helpful and friendly great service
19 July 2025
I was kept informed of everything that was happening.
18 July 2025
As above
18 July 2025
Please see above. Did not wash the car, despite asking me and having it for a week. Didn't answer bluetooth question. Didn't get back to me with a quote for parts. Absolute bare minumum.
18 July 2025
It's a very simple process, just how I like things.
16 July 2025
The car was serviced for brake pads, came back clean and tidy, however we noticed that the bonnet was not closed properly i.e one of the 2 catches had not engaged fully , leaving the bonnet raised by about 1/2inch at the side.
15 July 2025
Great facilities
14 July 2025
First class support from Beth
14 July 2025
Quick and friendly staff
13 July 2025
As above
13 July 2025
Completely satisfied
13 July 2025
Good service and washed my car
12 July 2025
Not sure
12 July 2025
Everything they tackle is of the highest quality when completed
12 July 2025
Great customer service
11 July 2025
They all seem to be knowledgeable and there is always good communication
11 July 2025
Brilliant polite and attentive but not in your face - very professional
10 July 2025
I was originally advised that they MAY need my car for 2 days, however I was not updated after this initial call early in the monring on day one and had to call myself after lunch time on day 2 for an update.
10 July 2025
Claire on reception was very good
10 July 2025
EXCELLENT CUSTOMER SERVICE
09 July 2025
Straight forward repair no issues
09 July 2025
It wwouldnhave been more but apart from being asked if I would like my car cleaned it was not done..
09 July 2025
Quick response, reasonable price and thorough.
09 July 2025
Satisfied
09 July 2025
Satisifed
09 July 2025
Always top class
08 July 2025
The staff were friendly and helpful at all times. This gave me the impression that my custom was valued.
08 July 2025
Great communication and updates, as well as collecting my car and returning it washed.
08 July 2025
You deserve more
07 July 2025
Friendly efficient staff
07 July 2025
I was very surprised by the cost and not absolutely sure the work was totally necessary.
07 July 2025
See above
07 July 2025
It was a nice experience taking care of in for service and MOT
07 July 2025
Couldn't fault the service.
07 July 2025
Lloyd BMW in Newcastle are always amazing customer driven
05 July 2025
As above
05 July 2025
The whole process was straight forward and information was given clearly. The only downside was that the courtesy car had empty bottles and a chocolate bar wrapper in the side pocket and the dashboard had many finger prints on it.
05 July 2025
The service was completed in the time I was informed it would
05 July 2025
It's a beautiful franchise and staff are lovely
05 July 2025
As above plus the rattle on my car has been fixed
04 July 2025
I believe the service provided could not be bettered.
04 July 2025
Never had any issues
04 July 2025
Very satisfied, everyone I dealt with was polite, friendly and helpful
04 July 2025
Very satisfied
04 July 2025
Friendly staff and I love the fact that when I call to book a service, I speak with a person from the dealership not a centralised center
04 July 2025
Reception .Staff. Salesman . gave genuine impression they cared. Not just about commission
04 July 2025
The service staff have the highest professional manner. In particular Sarah Caisley always has time to liaise with me. Kate Armstrong was very impressive & knowledge in helping renew my service plan, answering the questions I had. She was excellent.
02 July 2025
Like I say, staff were lovely but left feeling out of pocket significantly when I was invited for a free check and valet (which wasn't very good)
01 July 2025
It was a good experience from the initial call to book it in to getting a valeted car on collection.
01 July 2025
problem sorted in a friendly , professional manner
30 June 2025
Nice people
30 June 2025
Everything smooth and painless, even with a hiccup made by Enterprise
30 June 2025
No complaints
30 June 2025
No issues
30 June 2025
Nice modern clean branch, well trained staff welcoming on arrival, very professional
27 June 2025
Very good service
21 September 2025
This is my 6th BMW with Lloyd Newcastle. I am always well taken care of