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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
438 ratings and 235 comments received in the last 90 days.
05 May 2025
Seamless transaction start to finish
05 May 2025
All went smoothly
04 May 2025
All good.
03 May 2025
Very courteous and helpful.
30 April 2025
Very attentive staff and follow up advice/customer service
29 April 2025
Manie was fantastic to deal with
29 April 2025
Very efficient and informative deal made very easy and smooth.
18 April 2025
Exremely professional over the years
18 April 2025
Fantastic service from start to finish, professional, extremely helpful and informative for our first electric and automatic purchase.
09 April 2025
This is the second car I have bought from Lloyds Newcastle. My husband also changed his car for a bmw last year and we would both recommend this centre.
04 April 2025
Really simple process. Kept up to date throughout. Felt very personal.
01 April 2025
Prompt, quick, help provided with handover of old car.
01 April 2025
super delivery within delivery room felt personal
01 April 2025
Always felt listened to
01 April 2025
I have given this answer as the staff were extremely helpful and went out of there way to ensure I had everything I needed
01 April 2025
After a communication mishap due to a person no longer employed by the centre, the situation was rectified in a professional & friendly manner. My experience otherwise has been absolutely first class. Many thanks to Carl Palmer & Emma Embleton.
30 March 2025
Plenty of time to be shown the features of the new car.
30 March 2025
Knowledgeable, helpful and friendly staff.
28 March 2025
David was very informative and friendly. Excellent service
27 March 2025
Always a pleasant experience at Lloyd's wether buying a new car or simply getting a service
27 March 2025
Really helpful and friendly nothing was too much always kept us up to date great service from start to finish
25 March 2025
Met by Greg who was very professional and very courteous. Explained everything to us in great detail. He listened to what our needs and requirements were for a new car and he provided us with all the answers we needed to make our choice
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Greg as 10/10. I am pleased he listened to your needs and requirements and was able to provide you with the answers so you were able to make the perfect choice for you and your family. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Can't fault service received from start to finish. Previously dissatisfied with a former sales advisor but completely satisfied with both our new car purchases
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted that we have restored your faith in us. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
No complaints. Everything great
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
We have used Lloyd BMW for several purchases and servicing, I find the staff professional and friendly and transactions have been smooth and efficient , the atmosphere in the centre is professional and welcoming, it is always a pleasure to visit
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty over the years and for providing us with a Five Star rating for your recent visit. I am pleased you always find the team professional and friendly with all transactions being smooth and efficient. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Made to feel welcome and felt like they were there to help.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased that you were made to feel welcome and that the team were 'here to help'. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Listened, very helpful, great communication, delivered above expectation
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team helpful and that they delivered above your expectations. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Honestly felt so special. Greg went the extra mile to make it happen.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Greg as 10/10. I am pleased he went above and beyond to make you feel so special. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
21 March 2025
Same answer as Q1
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
Very smooth and quick turnaround. From start to finish the process was dealt with professionally and tactfully. I will be returning to David Leadley to purchase my next BMW when the time is right.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from David as 10/10. I am pleased the purchase of your new BMW was smooth with a quick turnaround and you found David to be professional and tactful. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
I felt I was doing a lot of the chasing up regarding delivery date and getting dashcam and mats fitted to car.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating. Please accept my sincere apologies that we did not live up to our usual high levels of communication during the purchase of your new BMW, we have certainly shared your feedback in order for us to improve going forward. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Lloyds Newcastle staff are a different level. The girls on reception and those that pass by while we were looking are all so friendly and professional.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback, Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Great customer care
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Made to feel very welcome and looked after with complimentary drinks by lovely staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you were made to feel welcome and were able to enjoy our complimentary Drinks and snacks. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Very Speedy turnaround from order to collection of the car.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found the turnaround from order to collection to be speedy. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
Very helpful and knowledgeable
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted that you found the team to be helpful and knowledgeable. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Friendly staff very helpful
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 March 2025
Got everything I wanted
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased we were able to provide everything on your wish list. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
Personal friendly approach by staff Staff not 'pushy' no pressure to buy Sourced car before estimated date Car looked amazing when I collected it
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted you received a personal and not pushy experience. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Car sourced to my requests and delivered on time .Good communication from dealership.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased your new BMW was sourced to your specific requests and delivered within the timescales agreed. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
Alex was a great salesman with great prompt responses to emails.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Alex as 10/10. I know he will be delighted with his personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
David Leadley provided exceptional service from initial showroom contact to hand over of car.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from David as 10/10. I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2025
They made you feel welcome as soon as you walked through the door.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am delighted that you were made to feel welcome the moment you walked through our doors. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2025
Outstanding service from David Anthony and karl
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Anthony, David and Carl as 10/10. I know they will be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 March 2025
towing eye left in passenger door pocket , didn't know where the loud rattling noise was coming from until discovered. replace the towing eye in the boot and all OK
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Please accept my sincere apologies that the towing eye was left in the passenger door pocket, I am however pleased that this did not negatively impact on your experiences with us. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
Alex and Carl were very knowledgeable and supportive.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, I am pleased you found Alex and Carl knowledgeable and supportive during the purchase of your new BMW. I know they will be delighted with their personal mentions. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
Personal attention to detail and welcoming atmosphere.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, it is very much appreciated. We wish you many happy motoring miles and look forward to seeing you in the future. Regards, David Stuart - Head of Business
23 February 2025
Scott at Lloyd's Newcastle was very good. We had adaptations fitted to the car at Bewick Mobility. Everything was seamless.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Scott looked after you so well, I know he will be delighted with his personal mention. We wish you many happy motoring miles and look forward to seeing you in the future. Regards, David Stuart - Head of Business
23 February 2025
Excellent service from the sales team, helping me get a good deal on the car and ensuring everything went smoothly. Communicated with me regularly to keep me updated with how everything was going.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 May 2025
Overall after a few concerns the outcome was achieved
14 May 2025
The car I bought shouldn't have corroded pads & discs
14 May 2025
The customer experience was impeccable and personable
13 May 2025
As above+ Easy to contact online. Pre MOT online check in option available. Reminders for the upcoming MOT and importantly issue mentioned above ( tyre issue present at purchase but only picked up in BMw Newcastle at the time of MOT) was sorted out
13 May 2025
A free check-up and software update - all completed on time
13 May 2025
Carla kept me in regular touch as the car progressed through the various stages of repair
13 May 2025
Friendly and efficient
13 May 2025
As above
13 May 2025
Efficient friendly service
12 May 2025
Very good onsite customer service from staff, telephone updates, a free vehicle condition report and the provision of a high quality courtesy vehicle whilst mine was in the garage
11 May 2025
Always carry out work required
09 May 2025
Again spot on from start to finish. Its nice to know my cars in good hands and with great communication throughout the work being carried out.
08 May 2025
Did the job within the timescale. Courteous and efficient service
06 May 2025
Done on time and no issues since
06 May 2025
Excellent service
05 May 2025
As above
04 May 2025
Pri e was higher than shown on the app since they had the car Mt phone no longer connects to the car via Blu tooth God knows why
03 May 2025
Steve from the workshop was a great help.
02 May 2025
The wait time was far longer than the service time predicted so we were waiting 3 hours for MOT.
01 May 2025
Great garage to deal with, nothing is ever a problem, and all staff greet you, which is lovely
01 May 2025
Excellent service from the service department staff
30 April 2025
Lee is the bees knees, friendly and professional whilst always being humorous, honest and knowledgable
30 April 2025
Overall great experience
30 April 2025
As above.
28 April 2025
Just the way I like it, a no fuss professional job
27 April 2025
My visit date was a hot day, I travelled with our boxer dog. On arrival Sarah Thompson was very polite and professional booking the car in, going above and beyond, allowing my dog into the showroom providing him with bowl of water and treats.
25 April 2025
Service was dealt with very swiftly and my car was returned to me clean inside and out ??
24 April 2025
Quick turnaround due to my travel arrangements
24 April 2025
My service advisor Mr Lee Blades, was absolutely fantastic, he and the senior technician explained everything what was needed to be done. Tony ( senior technician) had time to explain everything, whilst showing me in my car. 5 star service
23 April 2025
Friendly staff, prompt attention and service completed in specified time
22 April 2025
Great service
22 April 2025
BMW discounted the work I had carried out because I did not expect a part failure on a relatively new car
22 April 2025
Yes satisfied- all done while I waited with complimentary coffee
21 April 2025
Was also given a free gift which was unexpected
20 April 2025
?? satisfied for the the service I receive great ?? ??
20 April 2025
I get good feedback on my car's condition and I appreciate the clean car I drive away in
19 April 2025
Service this time was a recall for luggage lashing points to be strengthened. The work was done on time and my car washed too, something I hadn't asked for.
16 April 2025
Very good
16 April 2025
I was pleased with the whole experience, booking and how it was handled at the garage
15 April 2025
Jennifer arranged the warranty repair very efficiently and was very knowledgeable
15 April 2025
Did what I expected.
15 April 2025
Nothing is a problem at Newcastle, never has been we receive excellent service. Freddie Bond and his team always go the extra mile!!
15 April 2025
The complementary car valeting was somewhat below expectations.
14 April 2025
Very easy to use.
14 April 2025
Love having my car washed while I have a coffee, confident that the work on my car has been carried out properly,
14 April 2025
Very helpful
13 April 2025
When car was diagnosed initially, I asked if everything else with the car was ok & was told yes & was shown a report that showed no other problems. After complaining that something wasn't working now I was then told that there was 7 other fault codes
13 April 2025
Very helpful and informative.
13 April 2025
Service agent kept me informed of progress throughout my stay.
13 April 2025
The car is driving very well after the repair.
13 April 2025
Very helpful tho expensive!
12 April 2025
Still awaiting updates and contact
12 April 2025
Service team went over and beyond the call of duty to help us. Much appreciated !
11 April 2025
Everything went smoothly, parts were ordered quickly and the repair was undertaken in a very short time
10 April 2025
I booked in the renal work after being promised it would take one day. Lie number one. I had to drive south to my family for my Dads 84th birthday on Thursday so I booked for Wednesday. I then drove it in on Tuesday and Lie number two was told the.
10 April 2025
This wasn't the dealers fault rather bmw as a company
10 April 2025
There was some issues with my last appointment regarding a loan car, I called the day before the service, and requested to speak to a service manager, she kindly sorted it out and handed the matter to an outstanding service staff called Danni Conlon
09 April 2025
Diagnosed repaired in a short time job done.
09 April 2025
Poor courtesy clean
09 April 2025
No issues. All on time. Very good ckean and valet after a free car health check. Excellent all round
09 April 2025
Very efficient
09 April 2025
I am happy with the service, but not happy with the amount of times the vehicle is coming in, and the fact you always disconnect the dashcam.
09 April 2025
Communication was brilliant, service was brilliant, and the two ladies in the front desk organising everything were absolutely great!
09 April 2025
I can not fault there work
08 April 2025
Good service
08 April 2025
As above, the location was relaxed; yet professional. Lloyd Ncle far outperformed another BMW site in the North East I have recently dealt with.
08 April 2025
Couldn't fault the service
07 April 2025
My car was in for a Safety recall, and the service was completed ahead of time
07 April 2025
Lee booked me in. A quick brew and we were all sorted
05 April 2025
Am very satisfied and will be back
04 April 2025
Couldn't have been better and more helpful
04 April 2025
Through the app, it recommended I needed an oil service with a health check which is what I thought I was getting however after dropping keys/vehicle off I received a call saying I need a major service. App needs to match what vehicle needs.
04 April 2025
Helpful and efficient
04 April 2025
As above
03 April 2025
The diagnostic charge of £180 +VAT is extortionate considering I detailed the electrical fault myself and explained it to the service department
03 April 2025
Purchased a 5 year vehicle service plan due to high quality service provided by Sarah Caisley
03 April 2025
All went well and got my car back within the time frame
03 April 2025
The service staff were exceptionally knowledgable, friendly with great communication throughout the process
03 April 2025
Diligence, communication, professionalism and friendliness were all first class. I has absolute confidence in the team resolving the issues apparent with my vehicle.
03 April 2025
Super attentive
02 April 2025
You were advised when the booking was made the reason for it. You failed to check that you had the necessary parts in stock. The vehicle was off the road for an additional 24 hours because of this.
02 April 2025
Finished the job at the agreed time
02 April 2025
I reported that there was corrosion on one of my wheels and was told by the service advisor that it wasn't covered by the warranty. I disputed this with him and the service manager over heard our discussion and intervened.
01 April 2025
See above
31 March 2025
As above
31 March 2025
As per answer to question 1
31 March 2025
Very friendly staff no fuss my only issue is the cost
30 March 2025
Very happy
30 March 2025
From start to finish it was first class. It was an inconvenience putting the car in for 2 days but thankfully I did not have too much on
29 March 2025
What to expect was explained and carried out without delays.
29 March 2025
Brilliant, the needed what it needed and BMW completed the service.
28 March 2025
All staff we spoke to wanting to help and assist where needed.
27 March 2025
The service itself was carried out in quick time. They diagnosed problems after I had told Danni my concerns. They fixed the problems and the car feels like new. Danni was great at communicating and explaining what was happening.
27 March 2025
Quick and thorough.
27 March 2025
Although, the repair was carried effectively. A scratch was evident on tailgate. However this was removed after polishing.
26 March 2025
Car serviced as required
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 March 2025
Quality service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Kept me informed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the team kept you informed on all progress throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
My car is working perfectly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your BMW is working perfectly after it's recent visit with us. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
No complaints completed the service on time. The car was cleaned
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased all work was completed within the timescales agreed and that you were happy with the complimentary Wash and Vacuum. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Its ok not so great but there is one service is best they inform all information on time wha they do what they going to do. my drivetrain problem i m not happy with there solution there is no light or no notification but i fill on driving the problem
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I know our Service Manager has contacted you with all information relating to the Drive Train issue and the solutions that we have provided. Please don't hesitate to get in touch if you require further clarification. Regards, David Stuart - Head of Business
25 March 2025
Seamless service from all at Lloyds
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your visit was seamless. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Fast and efficient
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was fast and efficient. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Knowledgeable, helpful colleagues that make you feel looked after
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be knowledgeable and helpful and that you were made to feel 'looked after' during your time with us. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 March 2025
Fix was completed on the day which is good - however the service light, from November 2024, is still on the dashboard which I was told would be reset.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am pleased your BMW was fixed on the day however sorry to hear that the Service Light is still showing on your Dashboard, I know one of the team has made contact with you to resolve this. Regards, David Stuart - Head of Business
24 March 2025
Polite well informed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be polite and they kept you fully updated throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Very helpful and professional
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be helpful and professional. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
A bit impersonal checking in to a machine
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. On your next visit please do opt to speak with one of our Service Advisors rather than 'Self Check-In' Machine. Our 'Self Check-in' works perfectly for many customers looking for a 'no fuss, speedy check in' however many of our customers still opt for a more leisurely, personalised check in . Regards, David Stuart - Head of Business
24 March 2025
Work completed to timescale ,staff supportive unfriendly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed within the timescales agreed and you found the team to be supportive and friendly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2025
Professional attention to detail
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team professional with great attention to detail. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Excellent communication throughout the service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased the communication throughout your visit was excellent. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Issue was resolved.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the issue on your BMW was resolved to your satisfaction. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Good service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your visit went well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 March 2025
Every one was happy to help with any questions I had
Response from Lloyd Newcastle Upon Tyne
Thank you for you feedback and Star rating. I am pleased the team were all happy to help and answer all any questions. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
No problems
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Star and rating the service you received from the team as 10/10. I am pleased your visit went well with no problems encountered. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 March 2025
Sarah on the service desk was so helpful and understanding
22 March 2025
Friendly and informative
21 March 2025
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
Completely satisfied. Good chat with service desk and was easy talking w/James.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased James looked after you so well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
20 March 2025
I was kept informed by polite and friendly staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be polite and friendly and that they kept you fully updated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
This is one of the few businesses that fully understand what customer service means. Excellence in all they do.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful comments and for providing us with Five Star. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
No complaints at all
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you had no complaints from your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
19 March 2025
All completed on time
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed within the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Fast and efficient service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was fast and efficient. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Very good
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Danni was amazing and very kind to kept me up to date with what was happening with my car during its servicing/mot
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you found Danni to be 'amazing and kind', keeping you fully updated throughout the day. I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 March 2025
Service carried out for good price
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased your visit went well and you found our prices to be competitive. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
They knew what vehicle was in for and its past history. Contacted me when work was completed. Far better than some that I've used in the past.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
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17 March 2025
Customer service staff Danni. Very helpful excellent service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Danni provided you with a helpful and excellent service. I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
The lasses dealt with were great very professional
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating, it is much appreciated. I am pleased you found the team to be 'great' and very professional. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
Car running satisfactory now
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
The complimentary wash and valet wasn't entirely thorough. Quick vacuum of the boot would have made it complete
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am very sorry that your complimentary Wash and Vacuum was not to our usual high standards, please let us know when you are next passing and we will certainly book you in to have this completed again. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 March 2025
Easy check-in and work was completed on time.
16 March 2025
Very friendly helpful local dealership. My car was repaired in a timely fashion and at a fair price
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be friendly and that the repair was completed within the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
16 March 2025
Always brilliant. Wouldn't change to another dealer
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty. Also a big thankyou for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visits always go well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 March 2025
Dani and her twin sister are always excellent and provide very high levels of customer service. Polite, friendly and always a pleasure to deal with
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you always find Danni and her twin Carla to be 'excellent, polite and friendly' always providing you with high levels of customer service. I know they will be delighted with your comments. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 March 2025
Very happy
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you left the Centre happy. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 March 2025
Seamless car back by lunchtime
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was 'seamless'. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 March 2025
Very experienced and friendly staff and talked you through the full process
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you appreciated how experienced and friendly the team were during your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
12 March 2025
All staff very helpful and friendly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found all staff helpful and friendly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 March 2025
Always a pleasure visiting and dealing with staff at Lloyd, friendly welcome, efficient service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you always find your visits with us a pleasure. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
Very polite and friendly staff. Very easy to book my car in and lovely and comfortable facilities whilst waiting.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be polite and friendly and that you are able to enjoy or comfortable facilities whilst waiting. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
The service was quick and easy
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was 'quick and easy'. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
Only issue I encountered when I got my car back is that the front passenger floor mat was dirty. And dirt markings inside door handle. And before I received video when vehicle is being checked, but this time I did not receive any email about it.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am very sorry that our complimentary Wash and Vacuum did not live up to our usual high standards, we will certainly share this with the team to improve going forward. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
10 March 2025
Car in and out ina day
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Kept me fully informed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased the team kept you fully updated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Hard to fault
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Staff very friendly and helpful
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be friendly and helpful. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 March 2025
Kept informed as to progress during the day and received quote for service plan very quickly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased the team kept you fully updated throughout the day and quoted for a service plan in a timely manner. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 March 2025
The overall experience was perfect.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your overall experience with us was perfect!. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
No issues, quick completion and kept up to date
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased all work was completed in a timely manner and you were kept fully updated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
Very helpful work completed on time
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be helpful and that all work was completed on time. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 March 2025
It was a very long day but am glad it was all sorted saving me a second trip.
06 March 2025
Great communication and professionalism
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be professional and that they provided great communication. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
06 March 2025
Great service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. It is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
05 March 2025
Great, friendly service. Complimentary car clean inside and our really good and appreciated.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you received a 'great, friendly service' and you were happy with the complimentary Wash and Vacuum. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 March 2025
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Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2025
It's excellent, very prompt,efficient & address Ed all my queries
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2025
From Entering To Leaving Totally Kept Up To Date And Everything Was Exsplained. Many Thank's.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2025
Great staff
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2025
Helpful considerate understanding
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be helpful, considerate and understanding. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
02 March 2025
As a first time customer with Lloyds Newcastle I was highly impressed.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am delighted that you were impressed with the service levels you received and we look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
Mot and new tyres fitted all seems to be fine .
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
Good service.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
Efficient, professional, friendly and the staff went
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, I am pleased you found the team to be efficient and friendly. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
I'm very happy with the service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 March 2025
No room for improvement, already at the excellent level for service.
01 March 2025
Everything went to plan
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Star rating, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
28 February 2025
Not happy being charged £150 for estimate for job being done. Sump being done today at a charge of about £1000. It was done in October 2020 at £571 . Not happy as it is nearly double.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I know a member of the team has been in touch with you to confirm and clarify our pricing regarding your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 February 2025
Seamless service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 February 2025
professional service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 February 2025
Service done and car washed at the time agreed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased all work was completed in the timescales agreed. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
25 February 2025
Lockers are a great addition to a quick check in
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you were able to make use of the 'Self Check-in' - they are definitely a big hit with our customers looking for that 'quick' check in although We still have a full compliment of Service Advisors for extra assistance if required. Regards, David Stuart - Head of Business
25 February 2025
Great customer service. Helpful staff and always happy to help with any queries I had.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team helpful and always to help with any queries. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
Straightforward process with local dealer Lloyds after long wait for parts availability
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased your visit was straightforward. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating, Please accept my apologies your visit did not live up to our usual high standards on this occasion. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
Very satisfied very comfy place to sit and wait for my car
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you were able to enjoy 'Isetta Bar' whilst you waited for the work to be completed on your BWM. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
Great customer service and very easy process
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, I am pleased you received a great customer service from the team. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 February 2025
I think more interested in new buys.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am sorry that your visit did not live up to our usual high standards on this occasion. We will certainly use your feedback to improve going forward. Regards, David Stuart - Head of Business
23 February 2025
Carla Conlon delivered excellent customer care.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and providing Carla with 5 Stars for the service she provided you with.I know she will be delighted. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 February 2025
Good service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you received a good service during your recent visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 February 2025
I returned to get a tyre fitted but was told to leave the car which I could not but was just a miss understanding.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Pleas accept my apologies for any mis-understandings during your visit. I am pleased this was resolved. Regards, David Stuart - Head of Business
23 February 2025
Good treatment
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am pleased you were happy with the treatment you received whilst in our Centre. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 February 2025
Great customer service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit, it is very much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
07 May 2025
The experience was professional and smooth. Car arrived quicker than expected and Tom went out of his way to assist.