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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
329 ratings and 188 comments received in the last 90 days.
05 July 2025
Excellent service and arrention
05 July 2025
The staff at Lloyd BMW Newcastle have always gone the extra mile to provide the product I was after
05 July 2025
From purchasing to handover the dealership representative (Tom Heslop ) with his extensive knowledge ensured our purchase was made to measure to our needs and aspirations.
04 July 2025
Great service throughout the process all questions answered
03 July 2025
It was very good but i did feel it was left to me to chase for updates on progress.
03 July 2025
Everyone was friendly, professional and made me feel at home
03 July 2025
Everything was planned and prepared and the handover was smooth.
01 July 2025
It was proving difficult to actually get a car that fulfilled my specifications in the time frame but the sales exec I had was wonderful
01 July 2025
Again no pressure sales and Alex and Craig sourced a car to my specification I wanted
18 June 2025
Tom did all he could to make the experience great
16 June 2025
Our sales exec, David Leadley, did a fantastic job of showing us the bmw models we were interested in, he went the extra mile to ensure we saw the packages and paint options that caught our eye and arranged 2 test drives that secured our car
04 June 2025
I am very satisfied, and hope that this is the beginning of a long-term relationship between myself, BMW Lloyd Newcastle and Alex Curits
03 June 2025
Great service Knowledgeable and helpful
31 May 2025
From walking in the show room from reception to driving the car out of the building the whole team was fantastic
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating, I am pleased the team looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
All staff I have dealt with have been diligent and knowledgeable.
Response from Lloyd Newcastle Upon Tyne
Thankyou for providing us with Five Stars and rating the service you received from the team as 10/10. I am pleased you found everyone to be diligent and knowledgeable. We wish you many happy miles in your new BMW and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
The centre is really well kept and is great, with everyone super friendly. Also having relevant cars on display in the showroom was great, along with the configurator which helped me decide on spec.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you enjoyed your time in our showroom and found all of the team to be friendly. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Busienss
26 May 2025
Alex Curtis was absolutely brilliant - made me feel welcome, answered all my questions with patience and clarity, he was super friendly, supportive and i'm super grateful for all his support & advice.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by Alex as 10/10, I know he will be delighted with his personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 May 2025
Professional, friendly......great experience.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. I am pleased you found the team to be professional and friendly. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
07 May 2025
The experience was professional and smooth. Car arrived quicker than expected and Tom went out of his way to assist.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating, I am pleased your experience with us was professional and smooth with Tom going out of his way to assist you during the selection and purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 May 2025
Seamless transaction start to finish
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased your visit with us was seamless. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 May 2025
All went smoothly
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased the purchase of your new BMW went smoothly. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
04 May 2025
All good.
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, it is very much appreciated. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
03 May 2025
Very courteous and helpful.
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be courteous and helpful. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
30 April 2025
Very attentive staff and follow up advice/customer service
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be attentive during the purchase of your BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
29 April 2025
Very efficient and informative deal made very easy and smooth.
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be efficient and informative which made your experiences with us easy and smooth. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
29 April 2025
Manie was fantastic to deal with
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from Melanie as 10/10, I know she will be delighted with her personal mention. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
18 April 2025
Exremely professional over the years
Response from Lloyd Newcastle Upon Tyne
Thank you for you continued loyalty over the years and for providing us with Five Stars for your most recent visit, it is very much appreciated. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
18 April 2025
Fantastic service from start to finish, professional, extremely helpful and informative for our first electric and automatic purchase.
Response from Lloyd Newcastle Upon Tyne
Thank you for for providing us with Five Stars and rating the service you received from the team as 10/10, I am pleased you found the team to be professional, helpful and informative. We wish you many happy 'electric' motoring miles. Regards, David Stuart - Head of Business
09 July 2025
Always top class
09 July 2025
Satisfied
09 July 2025
It wwouldnhave been more but apart from being asked if I would like my car cleaned it was not done..
09 July 2025
Satisifed
09 July 2025
Quick response, reasonable price and thorough.
09 July 2025
Straight forward repair no issues
08 July 2025
The staff were friendly and helpful at all times. This gave me the impression that my custom was valued.
08 July 2025
Great communication and updates, as well as collecting my car and returning it washed.
08 July 2025
You deserve more
07 July 2025
I was very surprised by the cost and not absolutely sure the work was totally necessary.
07 July 2025
Couldn't fault the service.
07 July 2025
It was a nice experience taking care of in for service and MOT
07 July 2025
Lloyd BMW in Newcastle are always amazing customer driven
07 July 2025
See above
07 July 2025
Friendly efficient staff
05 July 2025
As above
05 July 2025
The whole process was straight forward and information was given clearly. The only downside was that the courtesy car had empty bottles and a chocolate bar wrapper in the side pocket and the dashboard had many finger prints on it.
05 July 2025
As above plus the rattle on my car has been fixed
05 July 2025
It's a beautiful franchise and staff are lovely
05 July 2025
The service was completed in the time I was informed it would
04 July 2025
I believe the service provided could not be bettered.
04 July 2025
Never had any issues
04 July 2025
Very satisfied, everyone I dealt with was polite, friendly and helpful
04 July 2025
Reception .Staff. Salesman . gave genuine impression they cared. Not just about commission
04 July 2025
Friendly staff and I love the fact that when I call to book a service, I speak with a person from the dealership not a centralised center
04 July 2025
Very satisfied
04 July 2025
The service staff have the highest professional manner. In particular Sarah Caisley always has time to liaise with me. Kate Armstrong was very impressive & knowledge in helping renew my service plan, answering the questions I had. She was excellent.
02 July 2025
Like I say, staff were lovely but left feeling out of pocket significantly when I was invited for a free check and valet (which wasn't very good)
01 July 2025
problem sorted in a friendly , professional manner
01 July 2025
It was a good experience from the initial call to book it in to getting a valeted car on collection.
30 June 2025
Nice people
30 June 2025
No issues
30 June 2025
Nice modern clean branch, well trained staff welcoming on arrival, very professional
30 June 2025
No complaints
30 June 2025
Everything smooth and painless, even with a hiccup made by Enterprise
27 June 2025
Very good service
26 June 2025
No one went over my MOT or results from it was just pay and leave basically
26 June 2025
My car had 2 problems to be addressed. It was returned to me with only one having been completed. The assumption by the technician was that by fixing one, the other would have gone away - it hadn't, resulting in my needing to return the car again.
26 June 2025
On time, on cost, met spec Delivered with outstanding customer service
26 June 2025
Again just your prices
26 June 2025
I can think of nothing negative in my nine or so visits.
25 June 2025
Great professional service.
25 June 2025
Kate on Service reception was brilliant.
25 June 2025
Pleasant environment, nice people, work done exactly as required.
24 June 2025
Danni and Carla dealt with me efficiently. Always quick, informative and friendly.
24 June 2025
First visit to Lloyd and they were very welcoming and customer focused, more so than my nearest BMW dealership under a different franchise. Decided to use Lloyd as they originally supplied the car and have undertaken all its servicing requirements.
23 June 2025
Quick and efficient.
23 June 2025
Good although I have bot heard back from you regarding selling the car.
22 June 2025
Very easy to book in, always kept in the loop and car returned on time
22 June 2025
very satisfied and staff able to explain everything in layman terms. , Minor problem with payment associated with service plan. this problem has been resolved by the finance provider.
21 June 2025
Expensive for a first service.
21 June 2025
Car was in for a diagnostic check. Unable to give exact timing. So given a lift home then picked up, when ready, a nice touch.
20 June 2025
The dealership has been brilliant. The staff are welcoming, knowledgeable and friendly.
19 June 2025
No problems
18 June 2025
No service progress updates via the app or by text provided, No video sent showing the vehicle checks completed. The service indicator messges are still showing on the app and upon each start up of my car. wash and hoover requested, hoover not done
18 June 2025
As above, great environment helpful and professional staff.
17 June 2025
Smooth dealings no issues to speak of
17 June 2025
All of the staff were efficient, courteous and dealt with things in a professional manner.
17 June 2025
Wont be recommending to my family who were actually looking to buy cars. No care for actual cars. Customer service is great though
16 June 2025
Because of the problems after a major service and the way those problems were dealt with. A warning light was lit up when I got home (a sensor had not be plugged back in) and it took 1 hour and a quater to deal with it when I returned my car.
16 June 2025
Every time I've went to Lloyd bmw I've been given excellent service. Stepping in, I was greeted by someone who guided me through the key locker system and they gave me a coffee, my recall safety inspection was completed quickly and I was comfortable.
15 June 2025
Staff very helpful, knowledgeable and pleasant.
14 June 2025
As above
14 June 2025
From start to finish you are looked after
13 June 2025
Very grateful for the tyre being replaced as a courtesy when a bolt was discovered while in for a fault. Suspect this occurred at the breakdown recovery company yard but the gesture was very much appreciated
13 June 2025
Nothing was too much .
11 June 2025
Customer service was exceptional, as was the work and timeliness of it.
11 June 2025
Received a text to say car was ready to collect. Arrived to collect some 40mins later, and car was mid-valet, clearly not ready. Having an autistic daughter with me, this made it very difficult and I had to leave with the car half valeted.
10 June 2025
Staff were efficient
09 June 2025
Bit didappointed that there wastroublr getting corect parts but success in end. The car has been returned todsy but i am not allowed to cdrive for 2 weeks after operation 2 days ago
08 June 2025
I was kept informed on daily basis, by service manger paul howie on repairs that was happening, excellent job
08 June 2025
Job was completed only problem was that other work was identified and not repaired at the time necessating another visit. Parts were not kept in garage !
08 June 2025
What should have been a 3 hour repair time turned into a 2 day repair
07 June 2025
Friendly and good customer service
07 June 2025
Still have problems with the same issue
05 June 2025
Newcastle BMW are always helpful and accommodating
04 June 2025
See above
04 June 2025
Staff are friendly and made the service easy
03 June 2025
Staff efficient and polite. Kept me very well updated
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. I am pleased you found the team to be efficient and polite, ensuring they kept your fully updated throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 June 2025
The staff were brilliant from booking in, to keeping me updated and then through to collection. Top service!
Response from Lloyd Newcastle Upon Tyne
Thank you for you positive feedback and Five Star rating. I am pleased the team provided your with a 'top' service. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 June 2025
No issues.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Five Star rating, it is much appreciated. Regards, David Stuart - Head of Business
03 June 2025
Very satisfied.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased that you were satisfied with all aspects of your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
02 June 2025
Accuracy brevity and speed of service. Nice to get a thank you pack after the CRG Recall.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. I am pleased we completed the work in the timescales agreed and that you enjoyed your 'thank you' pack. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 June 2025
because I could not fault them
01 June 2025
Their regular maintenance or repair work have been of a high standard. Staff encountered have been helpful and knowledgeable in advice, work done and paperwork. Front Office staff, like Carla and Sarah recently, have been a pleasure to work with.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Carla and Sarah as 10/10, I know they will both be delighted with their personal mentions. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
Carla in particular went above and beyond to help me resolve an issue with another BMW dealership who hadn't set up a warranty correctly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from Carla 10/10, I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
This time, mot and vehicle check was thorough and sufficient and good communications for car collection.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am pleased the MOT and Vehicle check was thorough and efficient with good communication from the team. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
Friendly
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
29 May 2025
Communication great
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
27 May 2025
Great service from start to finish
27 May 2025
Professional
27 May 2025
Excellent attention and service
26 May 2025
Not completely satisfied because for some reason they completely forgot to wash the car and vacuum out. A bit upset, but we managed to do it ourselves the next day, so alls well that ends well...
26 May 2025
The service executive was very friendly and polite, but just a very minor point, I would rather be called by my name than being referred to as
26 May 2025
Very professional
26 May 2025
I can only repeat what I said in the other comments you are above and beyond five stars
26 May 2025
See above, all good & no problems.
26 May 2025
Very good work
25 May 2025
Always good to deal with
25 May 2025
Both Blackpool and Newcastle Lloyd branches friendly and helpful.
24 May 2025
Service was decent. But I know more about product than staff. I researched things after I was given negative answers and found I was correct. More training needed!
24 May 2025
poor experience. Made me feel uncomfortable when they told me I didn't have a valid extended warranty, despite being a problem on their systems. No apology. £ 450 for a service and couldn't even fill the screen wash fluid -empty light following day
22 May 2025
All good
22 May 2025
Good customer service but did not update the idrive to reflect the services carried out
22 May 2025
Works completed when promised. Good communication during process and totally happy with the repairs.
21 May 2025
Welll looked after
20 May 2025
Very friendly and helpful staff.
20 May 2025
The service was a lot quicker than I had been told. Although this was good, I had planned to be out of the office longer-plans which didn't need to be made. The valet wasnt up to standard-so many water marks! My car is clean but not much done inside
20 May 2025
The book-in process asked if I wanted the car washed. I am sure I said yes please. But it wasn't washed. It's not a big issue, but if you ask if the customs would like the car washed then I think it's important you should do so.
20 May 2025
As above
19 May 2025
Really helpful and explained my options very well
19 May 2025
There is still a fault to resolve.
18 May 2025
No problems.
18 May 2025
Carla was absolutely brilliant. Kept me updated at every stage. She sorted out a reasonable price for the work and the workshop carried out the work really efficiently and well. I would go back to Lloyds every time thanks to Carla. First class
17 May 2025
Ready when they said it would be and complete run down on what was done and what may be needed in the near future.
17 May 2025
Greg is very professional, kept me informed throughout the transaction and even allowed me to check out the colour before I committed to the car as he hadn't been able to show me the colour beforehand. He kept in touch and sent a cute video message
17 May 2025
very friendly staff and great service
16 May 2025
Great service on brake fluid service and in replacing ceased break caliper. Exceptional service by Bodyshop in making minor repairs to bodywork and presenting 20 year old 3 Series as good as new ahead of my daughter's wedding, her chosen transport!
15 May 2025
Overall after a few concerns the outcome was achieved
14 May 2025
The customer experience was impeccable and personable
14 May 2025
The car I bought shouldn't have corroded pads & discs
13 May 2025
As above+ Easy to contact online. Pre MOT online check in option available. Reminders for the upcoming MOT and importantly issue mentioned above ( tyre issue present at purchase but only picked up in BMw Newcastle at the time of MOT) was sorted out
13 May 2025
Efficient friendly service
13 May 2025
As above
13 May 2025
Friendly and efficient
13 May 2025
A free check-up and software update - all completed on time
13 May 2025
Carla kept me in regular touch as the car progressed through the various stages of repair
12 May 2025
Very good onsite customer service from staff, telephone updates, a free vehicle condition report and the provision of a high quality courtesy vehicle whilst mine was in the garage
11 May 2025
Always carry out work required
09 May 2025
Great service
09 May 2025
Again spot on from start to finish. Its nice to know my cars in good hands and with great communication throughout the work being carried out.
08 May 2025
Did the job within the timescale. Courteous and efficient service
06 May 2025
Excellent service
06 May 2025
Done on time and no issues since
05 May 2025
As above
04 May 2025
Pri e was higher than shown on the app since they had the car Mt phone no longer connects to the car via Blu tooth God knows why
03 May 2025
Steve from the workshop was a great help.
02 May 2025
The wait time was far longer than the service time predicted so we were waiting 3 hours for MOT.
01 May 2025
Excellent service from the service department staff
01 May 2025
Great garage to deal with, nothing is ever a problem, and all staff greet you, which is lovely
30 April 2025
Lee is the bees knees, friendly and professional whilst always being humorous, honest and knowledgable
30 April 2025
As above.
30 April 2025
Overall great experience
29 April 2025
as above
28 April 2025
Just the way I like it, a no fuss professional job
27 April 2025
My visit date was a hot day, I travelled with our boxer dog. On arrival Sarah Thompson was very polite and professional booking the car in, going above and beyond, allowing my dog into the showroom providing him with bowl of water and treats.
25 April 2025
Service was dealt with very swiftly and my car was returned to me clean inside and out ??
24 April 2025
My service advisor Mr Lee Blades, was absolutely fantastic, he and the senior technician explained everything what was needed to be done. Tony ( senior technician) had time to explain everything, whilst showing me in my car. 5 star service
24 April 2025
Quick turnaround due to my travel arrangements
23 April 2025
Friendly staff, prompt attention and service completed in specified time
22 April 2025
Great service
22 April 2025
BMW discounted the work I had carried out because I did not expect a part failure on a relatively new car
22 April 2025
Yes satisfied- all done while I waited with complimentary coffee
21 April 2025
Was also given a free gift which was unexpected
20 April 2025
I get good feedback on my car's condition and I appreciate the clean car I drive away in
20 April 2025
?? satisfied for the the service I receive great ?? ??
19 April 2025
Service this time was a recall for luggage lashing points to be strengthened. The work was done on time and my car washed too, something I hadn't asked for.
16 April 2025
I was pleased with the whole experience, booking and how it was handled at the garage
16 April 2025
Very good
07 July 2025
Fantastic customer service from David.