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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
414 ratings and 219 comments received in the last 90 days.
24 April 2024
Great team at BMW Newcastle Davids HOB, Anthony, Carl and Emma looked after me really well. 7th BMW all from Lloyds Group. Nice people to do business with, well done
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty, providing us with Five Stars and rating the service received from the team as 10/10. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
23 April 2024
Rachel Burden made it an occasion to remember for a learning disabled person and involved them fully in the process giving the time necessary for the handover.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from Rachel as 10/10. I know she will be delighted with her personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
22 April 2024
Staff very attentive and helpful. Spent time understanding my requirements and discussing options. Staff called when they said they would and were well organised for me to collect new car
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. I am pleased you found all the team attentive and helpful during the selection and purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
21 April 2024
Scott Blenkinsop was very helpful and patient and aided me with setting up my digital Keys and also took the time to follow up and make sure everything was fine
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Five Star rating. I am pleased Scott looked after you so well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
20 April 2024
From the moment I arrived at the showroom I was welcomed by friendly staff. Who directed me to the correct staff for my enquiries. During this time felt relaxed and not pressured in anyways as some car garages do.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. I am pleased you found all of the team friendly and your experience was relaxing and non pressurised. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
18 April 2024
Everything was explained about the vehicle and its controls- the delivery time was met perfectly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. I am pleased everything about your New BMW was fully explained and the delivery time suited you perfectly. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
07 April 2024
Emma who dealt with our purchase was friendly and professional. We purchased our last car with Emma and were happy to deal with her again.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback, continued loyalty and Five Star rating. I am pleased Emma looked after you so well again, I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
05 April 2024
Engaging sales staff and personal delivery experience was enjoyable with a comprehensive demonstration of vehicle systems.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you found the team engaging and they provided you with a personal delivery experience with a comprehensive demonstration. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
05 April 2024
Couldn't fault anything .
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating, it is much appreciated. Regards, David Stuart - Head of Business
04 April 2024
Yes all smoothly done
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive comments and Five Star rating. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 April 2024
The whole package is so slick
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
03 April 2024
This was due to the salesman's manners and friendliness
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, I am pleased the team looked after you so well during the purchase of your new BMW. Regards, David Stuart - Head of Business
02 April 2024
every thing went well
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased everything went well during the purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
01 April 2024
We were able to put together a deal that was very good for the new car.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you were satisfied with the deal we were able to provide for you. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
01 April 2024
Reasonably satisfied.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I will ensure a member of the team make contact with you today to discuss Trackstar. Regards, David Stuart - Head of Business
31 March 2024
Carl Palmer and Scott Blenkinsop took me through the choices and the Handover of my X3 very well
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased both Carl and Scott looked after you so well during the purchase of your new X3. I know they will be delighted with their personal mentions. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
27 March 2024
Salesperson and dealership kept me informed at all stages during the sale of the vehicle especially when the car was delayed by several months and they could not have been more helpful. Lloyd BMW are always a pleasure to deal with, brilliant staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback, I am pleased the team kept you fully updated throughout the purchase and delivery of your new BMW. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 March 2024
Nothing is too much trouble for our salesman Alan. He even collected me from my home to collect my car from the dealship. Fantastic service.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback and Five Star rating. I am pleased Alan went above and beyond to offer you the best customer Service possible. I know he will be delighted with his personal mention. Regards, David Stuart - Head of Business
26 March 2024
Always made welcome when visiting the dealership Emma is the best
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and for rating the Service received by Emma as 10/10, I know she will be delighted with her personal mention. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
26 March 2024
Very helpful and knowledgeable. Place was very clean and ever presented beautifully.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team helpful and knowledgeable and the Centre was clean and beautifully presented. Regards, David Stuart - Head of Business
26 March 2024
Nice showroom, relaxed environment - not rushed.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you enjoyed your time in our Showroom and you did not feel rushed during the selection and subsequent purchase of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
24 March 2024
Staff really attentive and genuine
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team attentive and genuine. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
24 March 2024
Our purchase was taken care of really well and delivery date was on time and no problems with change over.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. We appreciate your continued loyalty and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2024
Very personable always made to feel like I'm getting looked after
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased the team looked after you so well and you found them very personable. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
24 March 2024
Brilliant professional service from Rachel she was very knowledgeable helpful kept in touch and gave an above and beyond service.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased Rachel went above and beyond in the service she provided you. I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
23 March 2024
Vehicle available within 1 week. Friendly, considerate staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating. I am pleased you found the team to be friendly and considerate. We look forward to seeing you again in the future, Regards, David Stuart - Head of Business
22 March 2024
A very professional look, good feel, happy smiling members of staff. Look forward to popping in every now and then for a free charge and coffee.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased the team looked after you so well during the purchase of your BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
15 March 2024
Apart from the start and then a delay on the production line all went well.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Please accept my apologies for the delay experienced during the purchase of your new BMW. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
11 March 2024
Pleasure dealing with Tom Heslop, no messing around, answered all my queries quickly and arrived at the deal I wanted without any fuss
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased Tom answered all of your queries quickly and managed to get the best deal for you. I know he will be delighted with his personal mention. Regards, David Stuart - Head of Business
09 March 2024
straightforward transaction and kept up to date with delivery
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
07 March 2024
Excellent, sales executive was ver helpful and kept me up to date with the delivery of my vehicle
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the Sales Executive helpful and that they kept you fully updated regarding the delivery of your new BMW. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
04 March 2024
It all went smoothly with no problems
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased your visit went smoothly with no problems. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
03 March 2024
Everything was made simple and easy, no stress and made to feel relaxed. Staff very helpful and professional.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. I am pleased your visit was made simple, easy and stress free. I know the team will be as pleased with your feedback as I am. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
01 March 2024
Perfect service
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. We wish you many happy motoring miles and look forward to seeing you again in the future. Regards, David Stuart - Head of Business
28 February 2024
All went very smoothly. Help on paperwork was given when needed.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased the purchase of your new BMW went smoothly and you were provided with any help required with paperwork. We wish you many happy motoring miles. David Stuart - Head of Business
27 February 2024
Very friendly, extremely knowledgeable and helpful
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team to be Friendly, Knowledgeable, and helpful. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
27 February 2024
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and providing us with Five Stars. It is much appreciated. Regards, David Stuart - Head of Business
27 February 2024
Dealt with friendly & professionally. Car arrived quicker than expected and was immaculate.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback and providing us with Five Stars. It is much appreciated. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
26 February 2024
Helpful, polite staff who listen to what you need and would like from the vehicle. Everything dealt with in a timely manner
Response from Lloyd Newcastle Upon Tyne
Thank you for your lovely feedback and Five Star rating. I am pleased the team looked after you so well during the purchase of your new BMW. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
26 February 2024
No complaints at all
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and providing us with Five Stars. It is much appreciated. Regards, David Stuart - Head of Business
26 February 2024
Was very happy with the service I received
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. We wish you many happy motoring miles. Regards, David Stuart - Head of Business
23 February 2024
Six car purchases from this dealer in last 13 years and this is one of the best experiences -thanks to Sarah Caisley Greg Mel and Adam
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive comments and Five Star rating. I am pleased the team looked after you so well and I know they will be delighted with their personal mentions. Regards, David Stuart - Head of Business
22 February 2024
The Service Was Fabulous And Couldn't Have Asked For More Many Thanks.
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback and providing us with Five Stars. It is much appreciated. Regards, David Stuart - Head of Business
22 February 2024
Very happy with the service and environment. Showroom is bright and modern with lots of models on show
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback and Five Star rating. We wish you many happy motoring miles. Regards, David Lewins - Head of Business
22 February 2024
The service was faultless
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and providing us with Five Stars. It is much appreciated. Regards, David Stuart - Head of Business
22 February 2024
Could not complain at all
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
06 February 2024
Great experience Adam & Greg both were a great help and explored all options when buying a new vehicle
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive comments and Five Star rating. I am pleased Adam and Greg looked after you so well and I know they will be delighted with their personal mention. Regards, David Stuart - Head of Business
25 April 2024
How quickly the car was done
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10. I am pleased your BMW was ready in within the time scales agreed. Regards, David Stuart - Head of Business
25 April 2024
Have no complaints at all
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 April 2024
Very disappointed that our display panel and also my app are still showing service required! Should this not of been checked?
24 April 2024
From arrival to departure the staff were professional and courteous
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10. I am pleased you found all team members to be professional and courteous. Regards, David Stuart - Head of Business
24 April 2024
All work done as specified and earlier than expected
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10. I am pleased all work was completed to your specification and within the time scales agreed. Regards, David Stuart - Head of Business
24 April 2024
The team at bmw were brilliant. Especially Kate who kept me informed and supplied a courtesy car at short notice - when the car was kept in for a week instead of the one day planned.
24 April 2024
Very professional
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by the team as 10/10. I am pleased you found all team members to be professional. Regards, David Stuart - Head of Business
23 April 2024
You did what you said you would and then let me know i good time when there was going to be a delay.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating, it is much appreciated. Regards, David Stuart - Head of Business
22 April 2024
They communicated well,and attempted to resolve my problem
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Stuart - Head of Business
22 April 2024
Service adviser was very helpful in dealing with my up and coming service (Carla) and quoted me on parts and labour for the service required at a competitive price
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by Carla as 10/10. I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
21 April 2024
I could feel from the driving my car had a different feeling to it
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
20 April 2024
Easy to deal with. Although a delay in the workshop meant my car had to stay in longer than planned, it was dealt with well and I was kept in a loan car.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating. I am pleased you found us easy to deal with however I am sorry that there was a delay in returning your car. Regards, David Stuart - Head of Business
18 April 2024
There was a minor issue where my brake fluid service hadn't been entered in my car's computer, I did it myself later that day. But the service had been entered and the car washed so I was pleased overall
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating. Regards, David Stuart - Head of Business
18 April 2024
The problem was eventually resolved the faulty part was replaced without charge
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased the faulty part was replaced without any charge to yourself. Regards, David Stuart - Head of Business
18 April 2024
Lloyds dealt with rectifying the problem encountered with the vehicle without issue and also carried out a fit of an item I purchased whilst the car was already in the workshop for the initial repair
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Stuart - Head of Business
18 April 2024
Excellent service at Lloyds.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and I am sorry that you are disappointed in the product, we have shared your feedback with BMW UK. Regards, David Stuart - Head of Business
18 April 2024
Friendly & efficient service. Customer waiting area comfortable.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, I am pleased yo9u found the team to be friendly and efficient and you were able to enjoy Isetta Coffee Bar to relax. Regards, David Stuart - Head of Business
18 April 2024
No complaints at all first class company
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. It really is much appreciated. Regards, David Stuart - Head of Business
17 April 2024
Quick and thorough nothing was left out
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
17 April 2024
Ellie from Service department was excellent to deal with, she kept me informed of all aspects of my MOT and wheel changes. Service department also accommodated my last minute MOT.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Ellie kept you fully informed throughout the day and also managed to accommodate your MOT. I know she will be delighted with her personal mention. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
17 April 2024
The customer service provided is great and they keep you updated on how things are progressing throughout. It would be nice to have an option to wait if the service could be done in an hour or so this would save on taxi fares home and back.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating. I am pleased you were happy with the customer service provided. We do welcome all of our customers to wait for their vehicles in our waiting area however the minimum time frame for this is 90 minutes - please do ask about this when you next make a booking. Regards, David Stuart - Head of Business
16 April 2024
very good service from everyone involved
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you received a good service from all team members. Regards, David Stuart - Head of Business
16 April 2024
Did not provide the car on Saturday or Sunday as agreed
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I know our Service Manager has made contact with you directly to discuss your visit in more detail. I sincerely hope this is resolved and we can look forward to welcoming you back in the future. Regards, David Stuart - Head of Business
16 April 2024
The service was organised and staff were welcoming and helpful.
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating. I am pleased your visit was organised and you found the team to be welcoming and helpful. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 April 2024
As above
15 April 2024
Very good indeed, excellent service desk staff and excellent interaction from the vehicle tech, Monty Tilley, who explained what needed to be done to my car
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased our technician Monty was able to explain exactly what needed to be carried out on your BMW and this was completed to your satisfaction. I know Monty will be delighted with his personal mention. Regards, David Stuart - Head of Business
15 April 2024
Great service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from the team as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
15 April 2024
Listened to my problem
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. I am delighted that the team listed to the problems you were experiencing and subsequently resolved them to your satisfaction. Regards, David Stuart - Head of Business
14 April 2024
The wheels were changed correctly and the car cleaned well
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Star and rating the service received as 10/10. It is much appreciated. Regards, David Stuart - Head of Business
14 April 2024
Personal, professional customer service. All questions were responded to effectively and car was serviced promptly
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive comments and Five Star rating. I am pleased you found the team professional and they kept you fully updated throughout the day. Regards, David Stuart - Head of Business
14 April 2024
Very smooth and quick
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided as 10/10. Regards, David Stuart - Head of Business
14 April 2024
Pleasant experience
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. Regards, David Stuart - Head of Business
14 April 2024
Impeccable as always! Highly trusted BMW dealer and servicing partner. Always a great experience.
Response from Lloyd Newcastle Upon Tyne
Thank you for your continued loyalty and for providing us with Five Stars. I am pleased the team continue to provide you with a great experience when you visit. Regards, David Stuart - Head of Business
14 April 2024
Did all the things as she said
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, it is much appreciated. Regards, David Stuart - Head of Business
13 April 2024
Carla was superb
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased Carla looked after yo so well during your visit, I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
13 April 2024
No courtesy car available.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I am sorry that we did not have a courtesy car available on the day requested, as you can imagine our Courtesy cars are extremely popular and therefore do need to be booked well in advance. Regards, David Stuart - Head of Business
13 April 2024
Offered free Health and Wash/Valet + check on ERG valve. Very satisfied
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased your visit went well. Regards, David Stuart - Head of Business
11 April 2024
Freddie Bond and his team are exceptional.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided by Freddie and the Service team as 10/10, I know they will all be delighted with your feedback. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
09 April 2024
As far as we can tell, all the actual work was completed to our satisfaction.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Regards, David Stuart - Head of Business
09 April 2024
A straightforward experience with a pleasant member of staff.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased your experience with us was straightforward and positive. Regards, David Stuart - Head of Business
09 April 2024
good personal service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is much appreciated. Regards, David Stuart - Head of Business
09 April 2024
The service I still getting from Lloyds BMW of Newcastle began OK then very quickly descended to ABSOLUTEY APPALLING... I won't deliver my report of how we have been dealt with at this time as our vehicle is still in their workshop..watch & wait??
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I am sorry your visit did not live up to our usual high standards on this occasion and I am aware that you have been in direct communication with our Service Manager. Regards, David Stuart - Head of Business
08 April 2024
Fully satisfied
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating. I am pleased you left our Centre fully satisfied with your visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 April 2024
Quality work, staff are well mannered and always smiling, works for me
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating and positive feedback. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 April 2024
Brilliant service/ door to door collection from my place of work
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you were happy with the collection and Drop Off facility. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 April 2024
Nothing needs to be improved.
Response from Lloyd Newcastle Upon Tyne
Thank you so much for your positive feedback and Five Star rating. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
08 April 2024
The service took a little longer than i was expecting ( over 2 hrs as opposed to 1 1/2hr as advised on service booking call
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Please accept my apologies that there was a slight delay in returning your BMW to you. I am pleased however that the team kept you fully updated. Regards, David Stuart - Head of Business
07 April 2024
Can't fault the work done but the customer experience was poor again.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that your visit did not live up to our usual high standards on this occasion. Our Service Manager will text to confirm a convenient time to speak with you directly regarding your visit. Regards, David Stuart - Head of Business
07 April 2024
Routine major service was done on time and as per the standard procedure.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Five Star rating. I am pleased the service was completed within the timescales agreed. Regards, David Stuart - Head of Business
07 April 2024
Not kept up to date with work
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that you were not kept fully updated with work being completed on your BMW, we will certainly use your comments to improve this going forward. Regards, David Stuart - Head of Business
07 April 2024
The work took a little longer to complete than anticipated
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Please accept my apologies that the work took a little longer than anticipated on this visit. Regards, David Stuart - Head of Business
05 April 2024
Made the whole experience very easy and efficient
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received from our Centre as 10/10. I am pleased the team made your experience easy and efficient. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 April 2024
Service guy couldn't do enough
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the Service provided by the team as 10/10. Regards, David Stuart - Head of Business
04 April 2024
Everything was great
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the Service provided by the team as 10/10. I am pleased your visit went well. Regards, David Stuart - Head of Business
03 April 2024
Great service, staff very helpful especially reception guys
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased the team looked after you so well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 April 2024
Impeccable service from my service advisor Ellie McNaught
Response from Lloyd Newcastle Upon Tyne
Thank you for your wonderful feedback and Five Star rating. I am pleased Ellie looked after you so well, I know she will be delighted with her personal mention. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
01 April 2024
The car was handed back looking and feeling like new
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased your car was returned feeling like new. Regards, David Stuart - Head of Business
31 March 2024
Excellent service from Kate Armstrong.eg arranging drop off and collection
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the Service provided by Kate as 10/10. I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
31 March 2024
Lloyds managed to pull forward the date of the work done as a result of a BMW recall, which had left me without a vehicle. This was appreciated
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased the team were able to pull forward the date of your booking to fit in with your schedule. Regards, David Stuart - Head of Business
29 March 2024
Efficient
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
29 March 2024
Danni Conlon usually for Lloyds provided a daily update on how things were progressing and was happy to take notes and speak to technicians. Really well done!
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased Danni looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
29 March 2024
Service was poor, car wasn't cleaned. E cigarette liquid was left in the car. Requested for the ad blue to be topped up- not done. Information and transparency was not poor.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that your visit did not live up to our usual high standards on this occasion. We will certainly use your comments to improve the service that we offer. Regards, David Stuart - Head of Business
29 March 2024
Thought more could have been done to help and reduce the cost
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I know the team did their best to apply discounts for you on the day and discussed our Servicing Plans with you which do greatly reduce the cost of servicing. Regards, David Stuart - Head of Business
29 March 2024
I was told the car would be ready at 4 but it wasn't ready until almost 5. The car had been washed but the glass was still very dirty
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that the return of your BMW was delayed and you were not entirely satisfied with the complimentary wash. We will certainly use your comments to improve the service that we offer. Regards, David Stuart - Head of Business
28 March 2024
Job took far longer than advised. I was provided with a courtesy car which was good.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that the work took longer than initially advised, I am pleased that the team provided you with a courtesy car. We will certainly use your comments to improve the service that we offer. Regards, David Stuart - Head of Business
28 March 2024
Ellie was fantastic such an asset to bmw
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Ellie looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
28 March 2024
Bit of a wait after informing me everything was ready
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that there was a slight delay in your BMW being ready. We will certainly use your comments to improve the service that we offer. Regards, David Stuart - Head of Business
28 March 2024
The technicians undertook the necessary diagnostic checks and test drives and I have the car back functional Danni in service dept kept me up to date with progress and was very efficient and pleasant throughout
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Danni kept you fully updated and you found her to be efficient and pleasant. I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
28 March 2024
Very friendly and helpful staff. I arrived at the garage with a blow-out. The staff sourced a replacement tyre, fitted it and I was back on the road in 4 hours.. Excellent servce provided by the Service Department. (Carla Conlon and team).
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received by Carla and the Service team as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
27 March 2024
MOT carried out quickly, kept informed of recommendations and repairs to my vehicle and the car was picked up and delivered promptly. I could really see the difference the repair made. Only thing I would say is that repairs at Lloyd's are expensive
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
26 March 2024
Lloyd have now had my vehicle for nearly 3 weeks and it is no nearer being repaired. I have had to initiate contact myself for every update apart from the one where Lloyd wanted payment. £660 later and I'm no further forward.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that your visit did not live up to our usual high standards on this occasion. I know our Service Manager has made contact with you directly. Regards, David Stuart - Head of Business
26 March 2024
I was not kept in the loop of service progress as I had to pick my car up next where it was ready to collect the day before. Overall I was happy with the service I received.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am sorry that you were not kept in the loop regarding the service progress. We will certainly use your comments to improve going forward. Regards, David Stuart - Head of Business
25 March 2024
Carla handled what could have been a very difficult situation very professionally
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased Carla looked after you so well during your recent visit. I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
24 March 2024
Great experience
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
24 March 2024
Because Lee on the service desk is a nice bloke. We've known him over the last few years. Really friendly chap
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from Lee as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2024
Again perfect
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2024
Great service and staff, really went out of the way to get the car i wanted, really great with my kids by giving them a little car , great touch ??
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
24 March 2024
MOT done, tyre issue sorted, no attempt made to try and get me to spend more than was necessary (Ie on two tyres rather than one) which builds trust.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10. Regards, David Stuart - Head of Business
23 March 2024
No courtesy car avaliable Car wasn't ready when indicated Not advised brake fluid service was due until car presented for service. Then emailed to say it was due, when I'd paid for it to be done. Adblue level low only one month after service
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that your visit did not live up to our usual high standards on this occasion. I know our Service Manager has made contact with you directly. Regards, David Stuart - Head of Business
21 March 2024
Done the job as usual
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
21 March 2024
March is a busy time for mot's I was accommodated very quickly.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it is much appreciated. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
21 March 2024
From start to finish, my experience with Lloyds service staff was brilliant. Especially your service advisor Mr Lee Blades. 5??
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from Lee as 10/10, it is much appreciated. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
21 March 2024
Only 4 star because the technician servicing my car did not reset the service record in the car necessitating a return journey of 18 miles to get this done. I had to date the service book myself as well. Annoying when the bill was over £500.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. Please accept my apologies that the service light was not reset. We will certainly use your feedback to improve going forward. Regards, David Stuart - Head of Business
20 March 2024
Timetale met, car beautifully presented after work completed
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is much appreciated. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
20 March 2024
Needed car to be ready between 1400 & 1500 as I had an appointment at 1600. The car wasn't ready until1540, making me late for appointment. Very disappointing as i had phoned a couple of times to double check work was on time.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that your car was not ready for collection at the time agreed. We will certainly use your feedback to improve on this going forward. Regards, David Stuart - Head of Business
19 March 2024
Good service, feel valued.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the Service provided as 10/10. Regards, David Stuart - Head of Business
19 March 2024
Very pleasant service receptionist Dani who knew her job. She even offered to get me a taxi home which is 15 miles from Newcastle. I didn't take up the offer and came home on the bus.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the Service provided by Danni as 10/10. I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
18 March 2024
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the Service provided as 10/10. Regards, David Stuart - Head of Business
17 March 2024
Fast, efficient service. Service staff extremely helpful and polite . True 5 star performance.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the Service provided as 10/10. Regards, David Stuart - Head of Business
16 March 2024
Excellent dealership lovely staff and very friendly and efficient customer service
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating. I am pleased your visit went well and the team provided you with an friendly and efficient service. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
16 March 2024
Excellent service arrangements. Always have the car ready for collection at the time stated. If I decide to sit and wait for the work to be done it's always a pleasant place to sit & have a coffee. Complementary wash & valet also appreciated.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating, I am pleased your visits always go well. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
15 March 2024
Lloyd BMW always go the extra mile to make it a great visit
Response from Lloyd Newcastle Upon Tyne
Thank you for your providing us with Five stars. I am pleased the team always go the extra mile to make your visit positive, we look forward to seeing you again soon. Regards, David Stuart - Head of Business
14 March 2024
See 1. above
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. It is much appreciated. Regards, David Stuart - Head of Business
14 March 2024
Everything carried out to a high standard
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. I am pleased everything was carried out to a high standard. Regards, David Stuart - Head of Business
14 March 2024
Kept me updated throughout the day. Car was delayed coming back and they agreed to drop the car back to me next day to my work. Can't get better than that!
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided as 10/10. I am pleased you were kept updated throughout the day and we were able to drop your car at your home. Regards, David Stuart - Head of Business
13 March 2024
I waited for the car to have it's mot and everything was carried out professionally
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided as 10/10. I am pleased everything was carried out professionally and in the time scales agreed. Regards, David Stuart - Head of Business
13 March 2024
Very helpful staff especially Rachel Burden (sales) and Danny (Service reception). Kept informed of situation and progress. Always keen to help and advise. Really appreciate engineers report and car health check.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. I know both Rachel and Danni will be delighted with their personal mentions. Regards, David Stuart - Head of Business
13 March 2024
as above
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Star and rating the service received from the team as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
13 March 2024
I did not receive a call during the day to say my car was ready for collection. I had to call Lloyd at 17:15 to check and was told car was ready. However this was then too late for me to get a bus in time to collect my car. I collected the next day
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that there was a lack of communication from the team regarding the collection time of your car, we will certainly share you feedback with the team so we can improve on this going forward. Regards, David Stuart - Head of Business
13 March 2024
Extremely satisfied
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided as 10/10. I am pleased you left the Centre happy. Regards, David Stuart - Head of Business
13 March 2024
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided as 10/10. Regards, David Stuart - Head of Business
13 March 2024
They took my vehicle in for repair even though I had not booked it in. I was told that they would look at my car if and when a mechanic came available.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, I am pleased we were able to look after your car even though you did not have a booking on this occasion. Regards, David Stuart - Head of Business
12 March 2024
I was kept well informed - but I mentioned an intermittent issue with a warning light which I am now having to go back to the garage to be investigated as it was wasn't discovered on the full diagnostic test.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am pleased the team kept you well informed throughout the day, however, I am sorry that the team were unable to investigate the issue with the intermittent warning light on the day. Regards, David Stuart - Head of Business
12 March 2024
Good customer service but as above too expensive and quoted further £450.00 to identify leak let alone cost of repair
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Peace of mind is everything and you can relax in the knowledge that all work will be undertaken by trained BMW Technicians, using only Genuine BMW Parts - most of which come with a two-year warranty. Regards, David Stuart - Head of Business
11 March 2024
Did everything they said they would do
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased all works were carried out as requested. Regards, David Stuart - Head of Business
11 March 2024
Service advisors helpful and tried their best even though problem not found/resolved yet. Lets see what happens when the car goes back in a few weeks time
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am sorry that we were unable to resolve the issue without a further visit being required, we look forward to seeing you in a few weeks regarding this. Regards, David Stuart - Head of Business
11 March 2024
Vehicle was serviced efficiently and within the time quoted
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, I am pleased your car was serviced efficiently and within the timescales agreed. Regards, David Stuart - Head of Business
11 March 2024
Friendly and efficient
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team friendly and efficient during your recent visit. Regards, David Stuart - Head of Business
11 March 2024
Car returned in good time fully valeted
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10, it really is much appreciated. Regards, David Stuart - Head of Business
10 March 2024
Good service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five, I am pleased your visit went well. Regards, David Stuart - Head of Business
10 March 2024
Because of the inability of the garage to ever, ever complete a job on time or ensure that the correct parts are in. Your staff are very polite and accommodating but I am starting to take it personally.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. We appreciate your comments and will certainly use this to improve going forward. Regards, David Stuart - Head of Business
10 March 2024
Lloyds Newcastle have always treated me fantastically. Kate Armstrong & Freddie were fantastic on this Visit and did everything they could to give the best service possible I had a MOT and amp programming done. I'm always provided with a new Loan Car
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. I know both Kate and Freddie will be delighted with their personal mentions. Regards, David Stuart - Head of Business
09 March 2024
Great service as usual, my car was well looked after by Ellie
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from Ellie as 10/10. I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
09 March 2024
Brilliant experience everytime
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from Rachel as 10/10, I know she will be delighted with her personal mention. Regards, David Stuart - Head of Business
09 March 2024
The service of oil and filter change was fine but I mentioned a button which was broken when I got the vehicle. I was called about it and just before it was complete asking me about it. When I got the car back, the button was untouched and still brok
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that we were unable o resolve the issues with the broken button on the day, a member of the team will be in touch to see if you wish to bring your car back in for us to look at this. Regards, David Stuart - Head of Business
08 March 2024
Always welcomed with a smile and a hello and very helpful
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from the team as 10/10. I am pleased you are always welcomed with a smile by a helpful team. Regards, David Stuart - Head of Business
08 March 2024
Everything completed as requested and vehicle came back nice and clean! ??
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from the team as 10/10. I am pleased everything was completed as requested and you were happy with the complimentary Wash and Vacuum. Regards, David Stuart - Head of Business
08 March 2024
Outstanding Customer service
08 March 2024
Good Service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from the team as 10/10. Regards, David Stuart - Head of Business
08 March 2024
Great service
08 March 2024
Great service & no issues
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from the team as 10/10. Regards, David Stuart - Head of Business
07 March 2024
The problem we pointed out hasn't been rectified.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating. I am sorry to hear that one of the issues pointed out was not resolved, I will ensure a member of the team make contact with you to discuss this. Regards, David Stuart - Head of Business
07 March 2024
I am extremely happy with the way in which Lee dealt with my last service visit. Please thank him.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star rating, I am pleased Lee looked after you so well during your recent visit, he is delighted with your comments and his personal mention. Regards, David Stuart - Head of Business
07 March 2024
Staff are always very helpful, still love getting the car cleaned
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you found the team to be helpful and that you are always happy with the complimentary Wash and Vacuum. Regards, David Stuart - Head of Business
07 March 2024
Lee was in touch quickly after dropping the keys off. Very pleasant and professional.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you found Lee to be pleasant and professional, I know he will be delighted with his personal mention. Regards, David Stuart - Head of Business
07 March 2024
Happy with the workshop service. However, some things promised in the MOT reminder email did not happen - no Health check video and no wash and vac. After paying I was given the keys but the car was not in the car park, a member of staff had to find
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating. Please accept my apologies that you were did not receive the health check video and your car did not have the complimentary Wash & Vacuum, next time you are due to be in the Newcastle area, please let the team know and we will complete this for you. Regards, David Stuart - Head of Business
07 March 2024
Again all went well
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased your visit went well. Regards, David Stuart - Head of Business
07 March 2024
Always courtious and proompt.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you always find the team to be courteous and prompt. Regards, David Stuart - Head of Business
07 March 2024
Staff very polite and job done under warranty no problems
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased your visit went well. Regards, David Stuart - Head of Business
06 March 2024
Normally I'd have given a 5 but standards appear to have slipped. An oil change was performed but the car service record was not updated. In addition the power cable to my dashcam had been disconnected and not reconnected.
Response from Lloyd Newcastle Upon Tyne
Thank you for yo9ur feedback. Please accept my apologies that your visit did not live up to our usual high standards, we will certainly use your comments to improve going forward. Regards, David Stuart - Head of Business
05 March 2024
Service staff very helpful - kept me informed throughout the day - very pleasant
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team helpful and that they kept you fully informed throughout the day. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
04 March 2024
Very helpful
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased you found the team helpful during your visit. Regards, David Stuart - Head of Business
04 March 2024
Check in was quick and easy. I asked for information around my alloy protection cover and this was provided to me on collection of my car.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and providing us with Five Stars, It is much appreciated. Regards, David Stuart - Head of Business
04 March 2024
Service experience was spot on.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am pleased your visit went well. Regards, David Stuart - Head of Business
04 March 2024
Very professional
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. I am pleased you found the team professional during your visit. Regards, David Stuart - Head of Business
04 March 2024
Always good service but disappointing to be expected to pay £150 for someone to investigate and push through a software upgrade that should just work automatically.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. I know a member of the team has been in touch to clarify the charges in relation to your visit. Regards, David Stuart - Head of Business
04 March 2024
All perfectly done
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received as 10/10. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
03 March 2024
The staff are always highly professional and it's a pleasure to bring the car in
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars. I am pleased you find the team to be highly professional whenever you visit. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business
02 March 2024
I booked it in 6 weeks in advance and it wasn't even done.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that your visit did not live up to our usual high standards, I know a member of the team has made contact with you. Regards, David Stuart - Head of Business
01 March 2024
Good service although I am concerned if the sump drain plug was fitted correctly in September as apparently has a small oil leak
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars for your recent visit. I will ensure a member of the team contact you regarding the Sump Drain Plug. Regards, David Stuart - Head of Business
28 February 2024
I have had no issues at all & I am completely satisfied with my whole service experience
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and providing us with Five Stars. It is much appreciated. Regards, David Stuart - Head of Business
28 February 2024
David Leadley was very empathetic and hlepful
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive comments and Five Star rating. I am pleased David looked after you so well and I know he will be delighted with his personal mention. Regards, David Stuart - Head of Business
28 February 2024
Felt as if the dealership didn't believe me about problems with my car even tho I've sent video evidence and photo evidence of the problems they didn't keep my car long enough to test it faults happen when raining. Another bmw dealership has seen it
28 February 2024
Car came back clean and on time that was agreed, when I booked the vehicle in.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. I am glad to hear the work on your vehicle was carried out on time, as promised. Regards - David Stuart, Head of Business
27 February 2024
Took the car in even when it wasn't booked in
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and Five Star rating. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
27 February 2024
Very good but the flexibility of booking is not as good as it used to be. Booking via the app no longer available.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback and Star Rating. It is much appreciated. Regards, David Stuart - Head of Business
27 February 2024
As above
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. It is much appreciated. Regards, David Stuart - Head of Business
27 February 2024
As above. Only reason it was not a 10 is the cost for tyres where I went to a 3rd party at 20% less
Response from Lloyd Newcastle Upon Tyne
Thank you for your Star rating, it is much appreciated. David Stuart - Head of Business
27 February 2024
My problem could have been resolved much faster if I'd been able to bring my car straight to the garage rather than being instructed to call BMW Roadside Assistance for my fault. Historically I would have dropped my car off at 8am and come back later
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my sincere apologies that you have left the Centre unhappy. I will ensure the Service Manager makes contact with you. Regards, David Stuart - Head of Business
26 February 2024
Free winter check. Car very clean afterwards.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback and rating the service you received from the team as 10/10. It is much appreciated. David Stuart - Head of Business
26 February 2024
Sept the dashboard needed fixed; this then brought on another warning alert which I was told to ignore. Took until February to get it booked and door seal still not in. Alloy still not fixed in Feb. Gearbox service at 20000 miles is unacceptable.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my sincere apologies for the issues that you have experienced. I know our Service Manager has made contact with you directly. David Stuart - Head of Business
26 February 2024
Sat and waited over 1 hour for courtesy car which needed fuel and was filthy inside and out. How can you inspect or do a walk around on a dirty car whixh is brand new
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that your visit did not live up to our usual high standards, I know our Service Manager has made contact with you directly to discuss this further. David Stuart - Head of Business
25 February 2024
Excellent service, good communication and timely updates. Car fixed with no issues and cleaned.
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive comments and Five Star rating. I am pleased everything went well during your visit and you found the communication and timely updates helpful. Regards, David Stuart - Head of Business
25 February 2024
At about 3.00pm I was told you needed the car overnight and was specifically told 'yes, you had the parts and yes the Warranty replacement was taking place'. Unfortunately this was not in fact correct, only a check and refix was done by the next day
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my sincere apologies that your visit did not live up to our usual high standards, I know our Service Manager has made direct contact with you to discuss this further. David Stuart - Head of Business
25 February 2024
The car was completed on time and valeted . The receptionist kept me informed on it's progress
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service provided as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
24 February 2024
Workshop atrocious Car was recalled to check for faulty charging cables Upon being told car was ready to go I checked cables to find they had kept new cable and left me with faulty one so obviously had not tested them
23 February 2024
I just was!
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from the team as 10/10, it really is much appreciated. David Stuart - Head of Business
23 February 2024
Booked MOT and brake fluid change last week and told would get call before 1230. No call so rang BMW and told car would be ready at 1pm. Car finally ready at 120pm. Arrived home and noticed notification for brake fliud had not been reset.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that your visit did not live up to our usual high standards, We will certainly use your feedback to improve going forward. David Stuart - Head of Business
23 February 2024
Always feel well looked after when visiting the showroom and service department.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service as 10/10. I am pleased you are always looked after when you visit the Centre. David Stuart - Head of Business
23 February 2024
Everything worked as planned
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars, it is much appreciated. David Stuart - Head of Business
22 February 2024
Excellent service. Steve from the workshop was exceptional! Keep up the good work guys.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service as 10/10. I am pleased Steve from the workshop looked after you so well!, he will be delighted with his personal mention. David Stuart - Head of Business
22 February 2024
First class service from Freddie Bond and Bethany McLean.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service as 10/10. I am pleased both Freddie and Beth looked after you so well, they will be delighted with their personal mentions. David Stuart - Head of Business
22 February 2024
From walking through the door to leaving all the service staff were great.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service as 10/10. We look forward to seeing you again in the future. David Stuart - Head of Business
22 February 2024
My alloy was scuffed during the day. Nothing mentioned to me at all, no contact from manager following morning as promised - I've had to chase this up now waiting repair (March 11th). 2 days after picking my car up i had a drivetrain issue alert?!?!?
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my sincere apologies that your visit did not live up to our usual high standards, I know our Service Manager has made contact with your directly to discuss this further. David Stuart - Head of Business
22 February 2024
Friendly and quick service
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service as 10/10. I am pleased you received a friendly and quick service. David Stuart - Head of Business
22 February 2024
Very pleasant and personable service manager
Response from Lloyd Newcastle Upon Tyne
Thank you for your Five Star rating. I am pleased your visit went well and you found the Service Manager to be pleasant and personable. We look forward to seeing you again in the future. David Stuart - Head of Business
22 February 2024
I had visited the dealer twice to remind them of the work that needed to be done while I was away on holiday. Despite my efforts they did not complete the repair in a way that gave me a positive experience .
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my sincere apologies that your visit did not live up to our usual high standards, We will certainly use your comments to improve going forward. David Stuart - Head of Business
22 February 2024
Thorough report on MOT and a good valet experience afterwards.
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service you received as 10/10, it is much appreciated. Regards, David Stuart - Head of Business
22 February 2024
See above.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my sincere apologies that your visit did not live up to our usual high standards, I know our Service Manager has made contact with your directly to discuss this further. David Stuart - Head of Business
07 February 2024
All round service from all departments was excellent
Response from Lloyd Newcastle Upon Tyne
Thank you for your positive feedback, Five Star rating and continued loyalty. We look forward to seeing you again soon. Regards, David Stuart - Head of Business
05 February 2024
Had diagnostic for 2 issues. Results shown the 2 issues (which I obviously already knew) with no details whatsoever, just an impossible to understand estimate to fix both issues for more than £2000. However service manager was extremely helpful.
Response from Lloyd Newcastle Upon Tyne
Thank you for your feedback. Please accept my apologies that the estimate was not clear, I am pleased the Service Manager was helpful in resolving this. David Stuart - Head of Business
24 April 2024
Greg Hawkins and Carl Palmer can't fault , exactly what you would expect and more when purchasing a new vehicle. outstanding
Response from Lloyd Newcastle Upon Tyne
Thank you for providing us with Five Stars and rating the service received from Greg and Carl as 10/10. I know they will be delighted with their personal mentions. We look forward to seeing you again in the future. Regards, David Stuart - Head of Business